Privacy policy

Privacy Policy

Hexabase Inc. (hereinafter referred to as “the Company”) keeps customers’ personal information in order to provide services to customers. As a company that is entrusted with customers’ important personal information, Hexabase complies with laws and regulations regarding personal information and strives to handle customers’ personal information in an appropriate manner.

Article 1 Acquisition of Personal Information by the Company

  1. The main personal information we collect is information that can identify individual customers, such as name, address, place of work, department, title, type of business, job title, telephone number, fax number, e-mail address, customer number, and other information related to customer contact information, or customer-specific information such as interests and preferences.
  2. We obtain personal information from our customers when providing our services.

Article 2 Purpose of Use of Personal Information

  1. We use personal information for the following purposes
    1. To provide support for the provision of services and the use of other services.
    2. To inform you about new services, seminars, and other information about the Company.
    3. To provide basic data for developing better services.
    4. To respond to inquiries from customers.
    5. For other purposes incidental and similar to the above.
  2. We will not use the personal information provided to us for any purpose other than those described in the preceding paragraph or those agreed to when the information was provided. If it becomes necessary to use the information for purposes other than those described above, we will notify you in advance.
  3. If you do not wish to provide us with your personal information, you may refuse to provide it at your own discretion, but please understand that if you do so, you may not be able to use our services.

Article 3: Security Control of Personal Information

We will strive to prevent leakage, loss, or damage of personal information and take necessary and appropriate measures for the safe management of personal information.

Article 4: Provision of Personal Information to Third Parties

We will not provide and disclose personal information provided by our customers to third parties, except in the following cases.

  1. When outsourcing work related to the provision of services within the scope of the purpose for which the information was collected. In such cases, however, we will conduct a rigorous investigation of the outsourced company and provide necessary and appropriate supervision of the outsourced company to ensure the safe management of personal information.
  2. When we have the consent of the customer in question to disclose or share the information.
  3. When a customer’s conduct violates the Terms of Use, guidelines, etc. and it is deemed necessary to protect the rights, property, services, etc. of other customers or the Company.
  4. When there is an imminent danger to the life, body, or property of a person and an urgent need is recognized.
  5. When we are required to provide the information by laws and regulations.

Article 5: Disclosure, Suspension of Use, and Deletion of Personal Information

When a customer, who is the subject of personal information, requests disclosure, correction, suspension of use, deletion, etc. of his/her own personal information, we will promptly comply with the request after confirming the identity of the customer through appropriate means, except in cases where the law or our business operations permit us to refuse the request.

Article 6: Handling of Personal Information at Linked Sites

Our site contains links to sites operated by other businesses. The handling of personal information on the linked sites is the responsibility of the linked sites, and we cannot be held responsible for it.

Article 7: Cookies

We may use cookies when you use our services or our site. This allows us to identify you and reproduce your preferences, etc., when you visit the same site again. Cookies do not contain any personally identifiable information.

Article 8: Revision of Personal Information Protection Rules

The contents of this Agreement are subject to change without prior notice in response to changes in the environment and circumstances.

Article 9: Inquiries Regarding Personal Information

Inquiries regarding disclosure requests, requests for correction, suspension of use, complaints, and consultation regarding personal information protection are handled at the following contact points.

+81-3-6555-3110
[email protected]
Hidetoshi Iwasaki, Founder CEO